Cozy Compute Support

Need help? Email hello.cozycompute@gmail.com. Tell us your iPhone model and iOS version, and what happened.

How do I restore my Starter Pack?

Open Settings in the game and tap Restore next to Purchases. You can also open the Starter Pack and tap Restore purchase. The pack comes back on any iPhone signed in to the same Apple Account you bought it with.

If nothing is restored, check that you're signed in to that Apple Account (Settings > [your name] > Media & Purchases), then try again.

The purchase says "Waiting for approval"

Ask to Buy is on for this Apple Account, so a family organizer has to approve the purchase. The pack arrives once it's approved.

How do I get a refund?

Apple handles all App Store payments, so we can't issue refunds ourselves. Request one from Apple at reportaproblem.apple.com, or see Apple's support article "Request a refund for apps or content that you bought from Apple". If Apple refunds the Starter Pack, the game removes its perks.

Where is my progress saved?

Only on your iPhone, in the game's private storage. There is no account or cloud save.

• Your progress is included in your iPhone's iCloud or computer backups. Restoring a backup to a new iPhone, or transferring your data when you set one up, brings it with you.
• Deleting the game deletes your progress. Reinstalling starts a new campus.
• Purchases aren't stored in the save. Restore them as described above.

The game said "Save was unreadable, starting fresh"

The game keeps a copy of the unreadable save on your iPhone. Please don't delete the game. Email hello.cozycompute@gmail.com and we'll see what we can do.

Do Tokens or Insight have real-world value?

No. Tokens and Insight are play money. They can't be sold, traded or exchanged for anything outside the game.

Privacy

The game has no ads and no tracking, and it never asks for your name or email. Read the full privacy policy at cozycompute.pages.dev/privacy.

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